Last updated: June 2026
1. Digital goods are delivered instantly
Keys, codes and vouchers are revealed to you the instant your order clears. Because a revealed key cannot be "returned", all sales are final once the key has been displayed — except in the specific cases below.
2. When you're eligible for a refund or replacement
- The key is confirmed faulty (invalid, already redeemed, or region-locked in a way not stated on the product) and you have not successfully redeemed it.
- You were charged but no key was delivered due to a system error.
- You were charged more than once for the same order.
3. When a refund does not apply
- The key has already been redeemed or activated.
- You bought the wrong product, region or edition by mistake.
- The issue is with the third-party platform's account, not the key itself.
4. How to request
Open the order in My Orders and use “Report a problem”, or contact support with your order reference (e.g. SK-9F2A1). We verify faulty keys quickly — usually within the hour — and either replace the key or refund the amount to your wallet balance.
5. Refund method
Approved refunds are credited to your Thespeedlogs wallet balance, which you can spend immediately or withdraw where supported.
This summary is provided for convenience and does not constitute legal advice. The full terms govern in case of any conflict.